Privacy Policy

On this page

This Privacy Policy describes how Flawless Aesthetics Clinics collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from flawlessaesthetics.com.au or otherwise communicate with us (collectively, the “Services“). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services,

whether you are a customer, website visitor, or another individual whose information we have collected according to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described
in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect, and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, and security questions.
  • Shopping information including the items you view, put in your cart or add to your wishlist.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data“). To do this, we may use cookies, pixels and similar technologies (“Cookies“). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to provide you with the Services to perform our contract with you, including processing your payments, fulfilling your orders, sending notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and to better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Cookies and services

Complianz

Functional

Usage

We use Complianz for cookie consent management. Read more about Complianz

Sharing data

This data is not shared with third parties. For more information, please read the Complianz Privacy Statement.

Functional

Name
cmplz_functional
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_statistics
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_preferences
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_marketing
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_banner-status
Expiration
365 days
Function
Store if the cookie banner has been dismissed
Name
cmplz_consented_services
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_policy_id
Expiration
365 days
Function
Store accepted cookie policy ID

Facebook

Purpose pending investigation

Usage

We use Facebook for display of recent social posts and/or social share buttons. Read more about Facebook

Sharing data

For more information, please read the Facebook Privacy Statement.

Purpose pending investigation

Name
_fbc
Expiration
Function
Name
_fbp
Expiration
Function
Name
_js_datr
Expiration
Function
Name
fbm*
Expiration
Function
Name
xs
Expiration
Function
Name
wd
Expiration
Function
Name
fr
Expiration
Function
Name
act
Expiration
Function
Name
datr
Expiration
Function
Name
c_user
Expiration
Function
Name
csm
Expiration
Function
Name
sb
Expiration
Function
Name
actppresence
Expiration
Function
Name
*_fbm_
Expiration
Function

CallRail

Purpose pending investigation

Usage

We use CallRail for call tracking. Read more about CallRail

Sharing data

For more information, please read the CallRail Privacy Statement.

Purpose pending investigation

Name
calltrk-calltrk_session_id
Expiration
1 year
Function
Name
calltrk-calltrk_landing
Expiration
persistent
Function
Name
calltrk-calltrk_referrer
Expiration
1 year
Function
Name
calltrk-_ga
Expiration
persistent
Function
Provide call tracking
Name
calltrk_landing
Expiration
Function
Name
calltrk_referrer
Expiration
Function
Name
calltrk_session_id
Expiration
1 year
Function
Name
calltrk_session_id_*
Expiration
Function

Google Adsense

Marketing

Usage

We use Google Adsense for showing advertisements. Read more about Google Adsense

Sharing data

For more information, please read the Google Adsense Privacy Statement.

Purpose pending investigation

Name
_gcl_ls
Expiration
Function
Name
google_adsense_settings
Expiration
Function

Marketing

Name
_gcl_au
Expiration
persistent
Function
Store and track conversions

Lucky Orange

Marketing

Usage

We use Lucky Orange for heat maps and screen recordings. Read more about Lucky Orange

Sharing data

For more information, please read the Lucky Orange Privacy Statement.

Marketing

Name
lo-visitor
Expiration
various
Function
Store number of visits
Name
lo-visits
Expiration
2 years
Function
Provide functions across pages
Name
lo-uid
Expiration
2 years
Function
Provide functions across pages

Purpose pending investigation

Name
lo-messenger
Expiration
Function

Elfsight

Purpose pending investigation

Usage

Read more about Elfsight

Sharing data

This data is not shared with third parties.

Purpose pending investigation

Name
eapps-instagram-feed-red-like-time
Expiration
persistent
Function

Google reCAPTCHA

Functional

Usage

We use Google reCAPTCHA for spam prevention. Read more about Google reCAPTCHA

Sharing data

For more information, please read the Google reCAPTCHA Privacy Statement.

Functional

Name
_grecaptcha
Expiration
6 months
Function
Provide spam protection

Purpose pending investigation

Name
rc::c
Expiration
Function
Name
rc::b
Expiration
Function
Name
rc::a
Expiration
Function

WordPress

Functional

Usage

We use WordPress for website development. Read more about WordPress

Sharing data

This data is not shared with third parties.

Functional

Name
wpEmojiSettingsSupports
Expiration
session
Function
Store browser details
Name
wp-settings-*
Expiration
persistent
Function
Store user preferences
Name
wordpress_logged_in_*
Expiration
persistent
Function
Store logged in users
Name
wordpress_test_cookie
Expiration
session
Function
Read if cookies can be placed

Google Analytics

Statistics

Usage

We use Google Analytics for website statistics. Read more about Google Analytics

Sharing data

For more information, please read the Google Analytics Privacy Statement.

Statistics

Name
_ga_*
Expiration
1 year
Function
Store and count pageviews
Name
_ga
Expiration
2 years
Function
Store and count pageviews

HubSpot

Marketing

Usage

We use HubSpot for marketing automation (automated email marketing). Read more about HubSpot

Sharing data

For more information, please read the HubSpot Privacy Statement.

Purpose pending investigation

Name
__hstc
Expiration
Function
Name
messagesUtk
Expiration
Function
Name
__hssc
Expiration
Function
Name
__hs_cookie_cat_pref
Expiration
Function
Name
__hsmem
Expiration
Function
Name
hs-messages-is-open
Expiration
Function
Name
*_key
Expiration
Function
Name
hs_ab_test
Expiration
Function
Name
__hs_do_not_track
Expiration
Function

Marketing

Name
hubspotutk
Expiration
13 months
Function
Store and track a visitor’s identity

Google Ads

Marketing

Usage

We use Google Ads for advertising. Read more about Google Ads

Sharing data

For more information, please read the Google Ads Privacy Statement.

Marketing

Name
_gcl_aw
Expiration
90 days
Function
Provide ad delivery or retargeting

Purpose pending investigation

Name
ads/ga-audiences
Expiration
Function

Shopify

Statistics

Usage

We use Shopify for webshop management. Read more about Shopify

Sharing data

This data is not shared with third parties.

Statistics

Name
_shopify_y
Expiration
1 year
Function

Wordfence

Functional

Usage

We use Wordfence for security and fraud prevention. Read more about Wordfence

Sharing data

For more information, please read the Wordfence Privacy Statement.

Functional

Name
wfwaf-authcookie*
Expiration
1 day
Function
Read to determine if the user is logged in

Mixpanel

Purpose pending investigation

Usage

We use Mixpanel for website statistics. Read more about Mixpanel

Sharing data

For more information, please read the Mixpanel Privacy Statement.

Purpose pending investigation

Name
*_mixpanel
Expiration
Function

Miscellaneous

Purpose pending investigation

Usage

Sharing data

Sharing of data is pending investigation

Purpose pending investigation

Name
calltrk-*
Expiration
Function
Name
mlw_quiz_start_date1
Expiration
Function
Name
mlw_time_consumed_quiz17
Expiration
Function
Name
mlw_time_consumed_quiz3
Expiration
Function
Name
mlw_time_consumed_quiz1
Expiration
Function
Name
mlw_quiz_start_date17
Expiration
Function
Name
mlw_quiz_start_date14
Expiration
Function
Name
mlw_time_consumed_quiz14
Expiration
Function
Name
mlw_quiz_start_date3
Expiration
Function
Name
lastExternalReferrer
Expiration
Function
Name
lastExternalReferrerTime
Expiration
Function
Name
lo-session
Expiration
Function
Name
wp-settings-2
Expiration
Function
Name
wp-settings-time-2
Expiration
Function
Name
last_pysTrafficSource
Expiration
Function
Name
last_pys_landing_page
Expiration
Function
Name
wp-settings-time-1
Expiration
Function
Name
localization
Expiration
Function
Name
_shopify_essential
Expiration
Function
Name
_shopify_analytics
Expiration
Function
Name
__hssrc
Expiration
Function
Name
pysTrafficSource
Expiration
Function
Name
pys_first_visit
Expiration
Function
Name
pys_landing_page
Expiration
Function
Name
pys_session_limit
Expiration
Function
Name
pys_start_session
Expiration
Function
Name
mlw_quiz_start_date8
Expiration
Function
Name
persist:hs-beacon-44cc73fb-7636-4206-b115-c7b33823551b
Expiration
Function
Name
mlw_time_consumed_quiz9
Expiration
Function
Name
e_globals
Expiration
Function
Name
loglevel
Expiration
Function
Name
wistia-video-progress-s599wdduu1
Expiration
Function
Name
wpr-hash
Expiration
Function
Name
wistia-video-progress-95z0cb0yxb
Expiration
Function
Name
wistia
Expiration
Function
Name
__coupert_perf_last_report
Expiration
Function
Name
mlw_time_consumed_quiz25
Expiration
Function
Name
mlw_quiz_start_date25
Expiration
Function
Name
mlw_quiz_start_date9
Expiration
Function
Name
wf-scan-issue-expanded-783
Expiration
Function
Name
mlw_time_consumed_quiz30
Expiration
Function
Name
mlw_quiz_start_date21
Expiration
Function
Name
mlw_quiz_start_date31
Expiration
Function
Name
wpr-show-sidebar
Expiration
Function
Name
wistia-video-progress-803tlui8oi
Expiration
Function
Name
mlw_quiz_start_date6
Expiration
Function
Name
wistia-video-progress-7seqacq2ol
Expiration
Function
Name
mlw_time_consumed_quiz8
Expiration
Function
Name
mlw_quiz_start_date5
Expiration
Function
Name
debug
Expiration
Function
Name
mlw_quiz_start_date30
Expiration
Function
Name
mlw_time_consumed_quiz23
Expiration
Function
Name
mlw_time_consumed_quiz31
Expiration
Function
Name
mlw_time_consumed_quiz5
Expiration
Function
Name
0202e193bc23b3e3cdf6a259f04f9c2a
Expiration
Function
Name
mlw_quiz_start_date23
Expiration
Function
Name
persist:hs-beacon-message-44cc73fb-7636-4206-b115-c7b33823551b
Expiration
Function
Name
wistia-video-progress-fj7gs031q6
Expiration
Function
Name
mlw_time_consumed_quiz21
Expiration
Function
Name
e_document/global
Expiration
Function
Name
elementor
Expiration
Function
Name
6cb1f90cba489c85caa3c2ee6ebd0ccc
Expiration
Function
Name
wistia-video-progress-09kolaz9o0
Expiration
Function
Name
wistia-video-progress-z1qxl7s2zn
Expiration
Function
Name
wistia-video-progress-5wrdzcmj90
Expiration
Function
Name
wistia-video-progress-frwm2xrksl
Expiration
Function
Name
acf
Expiration
Function
Name
topicsLastReferenceTime
Expiration
Function
Name
WP_PREFERENCES_USER_2
Expiration
Function
Name
wistia-video-progress-9m1zg8p5wc
Expiration
Function
Name
shopifySelectors
Expiration
Function
Name
e_kit-elements-defaults
Expiration
Function
Name
mlw_time_consumed_quiz6
Expiration
Function
Name
wistia-video-progress-fj42vucf99
Expiration
Function
Name
persist:hs-beacon-session-44cc73fb-7636-4206-b115-c7b33823551b
Expiration
Function
Name
redux_current_tab
Expiration
Function
Name
redux_current_tab_get
Expiration
Function
Name
redux_current_tab_ellemed
Expiration
Function
Name
pys_cd
Expiration
Function
Name
hs-messages-hide-welcome-message
Expiration
Function
Name
cf_clearance
Expiration
Function
Name
wf_loginalerted_b8ed90b980fa7bdb7f7c7e0b748ba1189cba421372f6bf4775cec504ae4745aa
Expiration
Function
Name
WP_PREFERENCES_USER_11
Expiration
Function
Name
redux_metabox_0_current_tab_ellemed
Expiration
Function
Name
cf_chl_rc_ni
Expiration
Function
Name
JksXCOqQi_AcEP6_hMNC,0280413293
Expiration
Function
Name
mlw_time_consumed_quiz10
Expiration
Function
Name
mlw_quiz_start_date16
Expiration
Function
Name
mlw_time_consumed_quiz7
Expiration
Function
Name
mlw_time_consumed_quiz11
Expiration
Function
Name
mlw_time_consumed_quiz32
Expiration
Function
Name
mlw_quiz_start_date18
Expiration
Function
Name
mlw_quiz_start_date34
Expiration
Function
Name
mlw_quiz_start_date19
Expiration
Function
Name
mlw_time_consumed_quiz26
Expiration
Function
Name
wf-scan-issue-expanded-960
Expiration
Function
Name
mlw_quiz_start_date7
Expiration
Function
Name
mlw_quiz_start_date33
Expiration
Function
Name
mlw_quiz_start_date20
Expiration
Function
Name
mlw_time_consumed_quiz20
Expiration
Function
Name
mlw_quiz_start_date10
Expiration
Function
Name
mlw_time_consumed_quiz16
Expiration
Function
Name
mlw_time_consumed_quiz12
Expiration
Function
Name
mlw_quiz_start_date13
Expiration
Function
Name
mlw_quiz_start_date11
Expiration
Function
Name
mlw_time_consumed_quiz28
Expiration
Function
Name
mlw_time_consumed_quiz13
Expiration
Function
Name
mlw_quiz_start_date28
Expiration
Function
Name
mlw_time_consumed_quiz27
Expiration
Function
Name
mlw_time_consumed_quiz34
Expiration
Function
Name
mlw_time_consumed_quiz22
Expiration
Function
Name
mlw_quiz_start_date32
Expiration
Function
Name
__mp_opt_in_out_150605b3b9f979922f2ac5a52e2dcfe9
Expiration
Function
Name
mlw_quiz_start_date12
Expiration
Function
Name
mlw_quiz_start_date22
Expiration
Function
Name
mlw_quiz_start_date26
Expiration
Function
Name
mlw_quiz_start_date27
Expiration
Function
Name
elementor_sidebar_menu_expanded_v2_elementor-custom-elements
Expiration
Function
Name
mlw_time_consumed_quiz18
Expiration
Function
Name
mlw_time_consumed_quiz33
Expiration
Function
Name
JksXCOqQi_AcEP6_hMNC,0280413293_expiresAt
Expiration
Function
Name
mlw_time_consumed_quiz19
Expiration
Function
Name
pys_session_entry_referrer
Expiration
Function
Name
pys_event_referrer
Expiration
Function
Name
pbid
Expiration
Function
Name
multiFbc
Expiration
Function
Name
elementor_sidebar_menu_expanded_v2_elementor-system
Expiration
Function
Name
wf-scan-issue-expanded-942
Expiration
Function
Name
leadin_access_token
Expiration
Function
Name
pys_advanced_form_data
Expiration
Function
Name
wf_loginalerted_3c6c2a59829d9e6c4553da08eaadc40c4df0baf6de142fe2548085935c68bd40
Expiration
Function
Name
wp_lang
Expiration
Function
Name
gcode
Expiration
Function
Name
rmcode
Expiration
Function
Name
WP_DATA_USER_2
Expiration
Function
Name
loc
Expiration
Function
Name
googlesitekit_1.189.0_21075b378229badfac38ac6ef1fe50c3_modules::search-console::searchanalytics::24f
Expiration
Function
Name
QSMAlertManager
Expiration
Function
Name
mlw_time_consumed_quiz24
Expiration
Function
Name
mlw_quiz_start_date24
Expiration
Function
Name
wf-scan-issue-expanded-1063
Expiration
Function
Name
wf-scan-issue-expanded-1065
Expiration
Function

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
  • With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their privacy notices.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship your products or through your use of social media widgets or login integrations, with your consent.
  • With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible to anyone.

We do not control who will have access to the information that you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to how we use and share your information.
  • Right to Delete. You may have a right to request that we delete the personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Restriction of Processing. You may have the right to ask us to stop or restrict our processing of personal information.
  • Withdrawal of Consent. Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
  • Appeal. You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt-out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights were indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below or lodge your complaint with your local data protection authority.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call 02 8041 3293 or email us at info@flawlessaesthetics.com.au or contact us at 4 Dunlop Street, North Parramatta NSW 2151, or 46 Hercules Street, Chatswood NSW 2067, Australia.

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